SA Aligners: the website is gone and treatment appears to have stopped

What we could confirm

• The company was still selling in spring 2025. An Internet Archive copy of saaligners.com from May 21, 2025 shows all-day and at-night aligner plans on sale, with a $350 discount and monthly payment plans.
• The former address now shows an unrelated business. By June 2026 the same address showed an unrelated travel business, and in October 2026 it showed no SA Aligners pages at all.
• Customers reported that treatment stopped. Between June and August 2025, several customers wrote on Trustpilot that aligners they had paid for never arrived. One posted a message they said came from SA Aligners customer service. It said operations had "come to a halt" and that the company was no longer taking new or ongoing cases.

What we could not confirm

We found no announcement from SA Aligners saying it had closed, and we could not reach the company through its website. We do not know whether anyone is handling refunds, outstanding aligner orders, or retainer requests.

Until the company says otherwise, treat SA Aligners as unavailable. Do not place an order, and do not rely on it for further aligners, retainers, or the results guarantee it used to offer.

If you paid and did not get your aligners

Keep your order confirmation, payment records, and any messages from the company. You will need them for each of these steps.

• Paid by credit card. Federal law lets you dispute a charge for goods that were not delivered as agreed. Write to your card issuer within 60 days of the first statement that showed the charge. If that deadline has passed, some issuers still accept disputes about delayed deliveries, so it is worth sending a letter with the dates you were promised.
• Paid through Affirm. SA Aligners offered 24-month plans through Affirm. Affirm lets customers who cannot reach a merchant open a dispute through Affirm itself, and you do not have to make payments on the disputed amount while it is open.
• Paid another way. If you are paying in installments to another company, contact that company. Ask whether it can pause your payments while you dispute the purchase.
• Report it. SA Aligners was based in Albany, New York. The New York Attorney General takes consumer complaints online. Your own state's attorney general will usually take one too.

If you are partway through treatment

See a dentist or orthodontist before you move on to further trays or stop wearing them. They can check how your teeth have moved, tell you whether the trays you have are still right for you, and make you a retainer. Take your remaining trays and any treatment plan or photos with you.

What SA Aligners used to offer

While it was trading, SA Aligners worked entirely by mail. You took impressions at home with a kit, its orthodontists reviewed them, and the company shipped your aligners. There were no clinics, so nobody examined your teeth in person.

It sold two plans:

• All day: aligners worn 20 to 22 hours a day, with treatment usually taking four to six months.
• At night: aligners worn for 8 to 10 hours at a time, with treatment usually taking six to eight months. This plan cost more because it needed more aligner sets.

The company said its aligners had two layers: one to keep pressure steady and a softer one to ease the first days of each set. They were trimmed straight across rather than to the gum line. A whitening kit came free with treatment. Progress was checked through an app, with photos every two weeks.

After treatment, SA Aligners sold single retainers or a protection plan of eight sets. Its guarantee offered further treatment if your result fell short, but only if you had uploaded progress photos for every aligner step and followed the plan.

When we first reviewed it in 2024, the all-day plan was listed at $999 (on offer at $749) and the at-night plan at $1,099 (on offer at $849). Those prices belong to the period when the company was trading.

What you can look at instead

If you are looking at aligners now, these pages explain how treatment starts and what US fees and clinic care look like today:

• Compare current US aligner providers, with prices and how each one starts
• How at-home aligner treatment works
• Invisalign and at-home aligners
• What clear aligners cost in the US
• Invisalign in the US