UpSmiles: no longer selling online, and no closure announced

What we could confirm

• UpSmiles was still selling in late 2024. An Internet Archive copy of upsmiles.com from November 8, 2024 shows all-day and at-night aligner plans on sale, with monthly payments.
• The website is offline. As of October 2026, upsmiles.com does not load at all. The address is still registered, but it no longer points to a working website.
• There is no later record of sales. We found no copy of the UpSmiles shop after December 2024.

What we could not confirm

We found no announcement from UpSmiles or SmileStudios, Inc. saying the business had closed. We do not know whether the company still treats patients, makes retainers, or honors its lifetime guarantee. A website going offline is not proof that a company has closed, so we have not described UpSmiles as closed.

For now, treat UpSmiles as unavailable. You cannot order through its website, and you should not rely on it for further aligners, replacement retainers, or guarantee claims.

If you are an UpSmiles customer

• Retainers. UpSmiles sold replacement retainers and a protection plan that sent new ones every six months. If you were relying on that plan, ask a dentist to make you a retainer instead. Teeth can move back if you stop wearing one.
• Partway through treatment. See a dentist or orthodontist before you move on to further trays or stop wearing them. Take your remaining trays and any treatment plan with you.
• Money you paid for something you did not receive. If you paid by credit card, you can dispute a charge for goods that were not delivered as agreed. Write to your card issuer within 60 days of the first statement that showed the charge. If you are still making monthly payments, contact the company that collects them and ask about a dispute.
• Report it. UpSmiles was based in Illinois. The Illinois Attorney General takes consumer complaints. Your own state's attorney general will usually take one too.

Keep your order confirmation, payment records, and any messages from UpSmiles. You will need them for a dispute or a complaint.

What UpSmiles used to offer

UpSmiles worked entirely by mail. You bought an impression kit, took molds at home, and a dentist or orthodontist working with the company reviewed them. If you were not suitable, the kit price was refunded. There were no UpSmiles clinics.

It sold two plans: all-day aligners, and at-night aligners for people who did not want to wear them during the day. The at-night plan cost more. Both came with a whitening kit and a first retainer. The company also bundled a vibration device, which it said could speed up treatment and ease discomfort, and later offered a light device as a paid add-on.

UpSmiles advertised a lifetime guarantee, but gave few details. Our earlier review found that it depended on showing you had followed your treatment plan and sent updates when asked.

Prices changed over time. In 2022 the all-day plan cost $1,699 and the at-night plan $2,099, the impression kit $49.95, and a set of retainers $119. A five-year retainer plan cost $549. By November 2024 the website listed all-day treatment at $1,399 and at-night treatment at $1,799. These prices belong to the period when UpSmiles was selling.

What you can look at instead

If you are looking at aligners now, these pages explain how treatment starts and what US fees and clinic care look like today:

• Compare current US aligner providers, with prices and how each one starts
• How at-home aligner treatment works
• Invisalign and at-home aligners
• What clear aligners cost in the US
• Invisalign in the US